Leadership Through Mind Program
Case Study #1: Southwest Airlines
How can an airline survive a government order to ground its entire fleet and shut down for days? After 9/11, all U.S. airlines were faced with this same crisis. One that succeeded through the difficulty was Southwest Airlines, already known for its outstanding customer service. Southwest’s passengers, flight attendants, pilots and ground crews were stranded all across the country after the terrorist attacks. But unlike their competition, Southwest’s leadership did more than just sit and wait. They encouraged employees to leverage their trademark fun approach to business and to help stranded customers enjoy themselves at the movies or the local bowling alley. And when the ramifications of the shutdown forced other airlines to cut staff, Southwest’s then-CEO, James Parker, announced just three days after 9/11 that the company would be keeping all of its employees, as well as issuing a profit-sharing payment.
Leadership characteristics like crisis management, creative problem solving and a strong belief in the company’s vision saw Southwest through this unimaginable situation. The CEO also protected his staff, which ultimately led to a stronger airline.
2 Case studies about successful change management.
Times change and organizations evolve. Companies that wish to keep their doors open for a long time need to successfully undergo organizational change sooner or later.
However, change brings with it much more than what the eye meets. Below are some case studies to reflect on.
Case Study #2: Marvel
As the home of Spider-Man, Captain America, and other iconic characters, Marvel has long been the comic-book world’s biggest player. But in the mid-1990s the comics market crashed, Marvel went broke, and there was no superpower strong enough to stave off bankruptcy. But fear not! After restructuring, our hero changed its approach, focusing on movies rather than paper and ink. Today, Iron Man, the Avengers, Spider-Man, and X-Men are all billion-dollar franchises, and the company’s master plan–to connect many of its characters in a single cinematic universe–has turned it into one of pop culture’s most powerful brands
WHO MOVED MY CHEESE BY SPENCER JOHNSON
In this artful way, Spencer Johnson introduces us to his fable on how to cope positively with growth and change-both professionally and personally. The story involves four characters who live in a maze: the mice Scurry and Sniff, and two 'littlepeople', Hem and Haw. All is going well because they have found a huge source of their favourite food, cheese.
Think if you know people around you who represent any of these characters. Can you help them find their new cheese? Can you help them get unstuck and move ahead? What does the cheese respresent for you and your team?
No matter how much the world tries to hold you back, always continue with the belief that what you want to achieve is possible. Believing you can become successful is the most important step in actually achieving it.
A gentleman was walking through an elephant camp, and he spotted that the elephants weren’t being kept in cages or held by the use of chains. All that was holding them back from escaping the camp, was a small piece of rope tied to one of their legs.As the man gazed upon the elephants, he was completely confused as to why the elephants didn’t just use their strength to break the rope and escape the camp. They could easily have done so, but instead they didn’t try to at all. Curious and wanting to know the answer, he asked a trainer nearby why the elephants were just standing there and never tried to escape. The trainer replied;
“WHEN THEY ARE VERY YOUNG AND MUCH SMALLER WE USE THE SAME SIZE ROPE TO TIE THEM AND, AT THAT AGE, IT’S ENOUGH TO HOLD THEM. AS THEY GROW UP, THEY ARE CONDITIONED TO BELIEVE THEY CANNOT BREAK AWAY. THEY BELIEVE THE ROPE CAN STILL HOLD THEM, SO THEY NEVER TRY TO BREAK FREE.”
The only reason that the elephants weren’t breaking free and escaping from the camp was because over time they adopted the belief that it just wasn’t possible.
Think about this for self reflection-In the wake of this GIS change or your career goals, what belief have you /team or CISCO at large adopted?
Feel the force around you
In Star War movies, I was fascinated by the wisdom of Master Yoda and how much they resonate with the coaching philosophies and principles my corporate clients and I work on together. So, for all you Star Wars fans, here is one of my favorite scenes with Master Yoda training Luke Skywalker. Watch the clip and below are some of my insights.
Please share your insights too via email if possible. Would love to read them.
As a leader, self reflect on these to take you ahead in your success and change goals.
Think about one of your current goal at work.........
Do you have a voice inside you that says something in the lines of 'you cannot do it. It’s nearly impossible. It’s hard. If you hear a voice within you say 'you cannot paint,' then by all means paint, and that voice will be silenced.
Think about some of your current actions and words regarding a current goal. Are you saying and thinking that you are 'trying' rather that 'doing'?
What are your current beliefs regarding your your goals ? Be consciously aware of them. The ones that are working against you - can you re-frame them? If yes, what would your revised belief look like?
Do you approach changes and challenges around you according to their size? Do you see yourself according your position and role in the company ?
Take Action.... And feel the force around you.