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Today I want to talk to you about the new definition of organizational success. On one of my family vacation trips to Paris, I had an encounter with a server I'll never see again. She wasn't rude. She wasn't incompetent. She was okay on every front of her work. But in the world with a dazzling array of choices as to who we can give our business to, I opt for dealing with organizations and people that are beyond great.

So here's what happened. It was 8:45 p.m. Saturday. My family and I, we walked into the restaurant for dinner at the door, we are half-heartedly greeted by a server who tells us that due to a public event happening nearby, the restaurant isn't seeing the traffic of people. So the restaurant closes tonight by 9 p.m. instead of their usual 10 p.m., we are disappointed and we are about to leave. Just then, the restaurant owner walks into the restaurant and seeing us, he greets us very cheerfully, asking if we are here for dinner. He gladly offers us a table and personally takes our order. The chef of the restaurant gives a personal touch by visiting our table and checking if we need anything. He spoke to both my girls. So towards the end of our dinner, we we are given a surprise treat of a complimentary, brownie and ice cream on our table for dessert. I guessed the owner had no idea of what was told to us regarding the restaurant being closed early. Clearly he was interested in people and providing the best service

Now, throughout our time at the restaurant, I also noticed the server who was extremely disappointed and was going around doing her job uncaring and irritable.

My family and me, we enjoyed our meal. Me being a people's person, I decided to stop and talk to the owner for a few minutes, while thanking him for the great food and awesome service, I curiously just asked him how long he's been operating this restaurant, and immediately he said four years. And he looked very happy when he said that. So I asked him about his future plans, and he said he would like to open more restaurants in the next five years, and I wished him good luck.

I have worked with a lot of people over the years as a speaker, as a coach, for any organization, for any individual to succeed in these times of complex and highly competitive business environment, what is important is to develop their people, to have a leadership mindset. If most of your people operate with the mindset like that of the server, where they constantly need management supervision and they are in a rush to pack up early and they lack the enthusiasm of ownership, they are cutting corners and misusing their freedom.

Let me humbly tell you this, your organization and your own growth as a leader is very hard and very limited. Your employees mindset is the lifeblood of your organization. To see exponential growth in your business, train your people to be influencers and people friendly. Develop the leader within every employee. Your people are the face of your business. They need to work with a forward-thinking attitude. In fact, most owners and CEOs, they know the direction they want their company to go. But as they look down the hierarchy, their people aren't aligned with the company's goals. They aren't engaged fully in their craft, in their work, and they would hope for another job at the first opportunity. No organization, no entrepreneur can reach far with the majority of its people in the hierarchy chain working enough to just get their paycheck on time. It's time you did a reality check on your people's mindset in this age. Acute of of acute, disruption where change is happening at a sure fast rate, former ways of leading don't work anymore.

The very definition of leadership success is now different. One of the biggest ways success in in your career, in your life will be defined in the coming business era, will be through your leadership. Many companies today are derailed and not growing with speed. Despite having the best hands and the minds to work. Much of my life is spent working with organizations across the world, helping them grow leaders and develop leaders at all levels, and I have been helping companies to develop a culture where every person shows leadership. When this happens, there is a huge difference in the company's growth because now the majority of your people. Are obsessed with results. They are obsessed with revenue, profitability, and retaining customers and minimizing the time that they spend doing anything that doesn't generate results.

I have witnessed that a firm that builds leaders across the company soon becomes undefeatable in any economy. So I encourage you to explore this idea of having the majority of your people work with a leadership mindset. I encourage you to share, discuss, and debate this idea with your team, with your management, and throughout your organization. Within a quick period of time, you will see some fantastic results.

Your Good Friend + Mentor

Payal Nanjiani

Leadership Expert | Author| Executive Coach


Listen to The Payal Nanjiani Leadership Podcast available on all podcast channels including Apple Podcasts, Spotify, and Google Podcasts.



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