There’s plenty of advice out there on how to be a great listener, but let’s be clear: leadership without listening is ineffective. One of the greatest examples of true listening in leadership comes from Nelson Mandela. If you’ve read his biography, you’ll find a story about how he and his father would attend village committee meetings. Mandela observed that his father, a leader in these meetings, would always let others speak first—allowing people to share their views without interruption. This simple act of speaking last allowed deeper insights to emerge from the group.
As leaders, the most powerful thing you can do is to create space for others to open up—without bias, without judgment. This is the essence of active listening. Ralph Waldo Emerson once said, “Every man I meet is in some way my superior, and I can learn from him.” The most successful leaders I’ve coached embody this mindset. They listen with humility, always open to learning, and as a result, they never stop growing.
Mandela’s father also understood the value of seating people in a circle during these meetings, fostering an open and equal exchange of ideas. By choosing to speak last, he ensured he fully understood others before contributing his own thoughts.
In leadership, listening isn’t just about hearing words—it’s about creating an environment where people feel valued and heard. So, the next time you’re in a meeting or conversation, consider the power of listening first and speaking last. It can lead you to the best insights, the strongest connections, and ultimately, the best outcomes.
Your Good Friend and Mentor
Payal Nanjiani
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